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FAQ´S

FREQUENTLY ASKED QUESTIONS

 What’s your return policy like?

As long as your shirts are unworn and unlaundered, returns are absolutely free in the contiguous United States within 30 days from the date of purchase! Each order comes with a free return label. Just pack the shirts you’re looking to return into the Mark & Company box (if you have it; if not, any package that gets the shirts back to us in saleable condition), slap the label on, and hand the package off to your local USPS postal worker / post office. If there’s no return label, reach out to our Customer Service team sales.markandcompany@gmail.com and we’d be more than happy to provide you with a return label.

Once our warehouse confirms receipt of your shirts, we’ll put you down for a refund, after which you should see a credit back to your original form of payment within 24-48 hours of processing.

 Can I return a shirt or two from my order?

Absolutely! Our pricing works on a sliding scale based on the amount of shirts ordered. If you return less than your full order, the shirts kept on your end will be prorated to the next available promotional pricing, and a refund of the difference will be issued.

What does that mean? Well, I’m glad you asked. We currently have four tiers of pricing; single-shirt orders, two-shirt orders, three-shirt orders, and orders of four shirts or more. Say you order four shirts and then decide that two of them aren’t really your style. Upon returning those shirts, your order will be pro-rated to the pricing of a two-shirt order, and we would issue a refund of that difference.

That being said, if you order more than four shirts, you get to keep your pricing and are refunded for the amount paid for the shirts returned, so long as at least four shirts are kept.

It should also be noted that any discounts applied to the order during checkout will still apply, regardless of the amount of shirts returned.

 How long does it take to process my return?

Generally, it takes around 10-14 business days from the time the return is shipped to us for our warehouse to receive and process the shirts, and for our accounting department to issue your refund. In the rare event that you shipped your return back but have yet to see your refund, and the above amount of time has passed, feel free to give our Customer Service team a poke at sales.markandcompany@gmail.com and we’ll look into it for you!

I bought your shirts off Amazon, but I’m looking to return them. How does that work?

Bummer to hear, but we totally get it! In this case, Amazon takes the reigns; the return and refund will all be going through their site. If you don’t see a refund from them, your best bet would be to reach out to their help center .

I love the shirts that I bought, but I need to make an exchange. What’s your policy for that, and how do I do it?

Sorry to here about that, but we do not have an exchange policy.  We´ve got a Shirt Credit Program instead.

 Do you ship internationally?

We do! We’ve partnered with DHL, an international logistics company, to securely ship our shirts to most locations around the globe. Shirts for everyone around the world!

 How fast is your shipping?

We like to think it’s pretty fast.

  • East Coast / Midwest: 3-7 business days
  • West Coast: 7-10 business days
  • International Orders: within 10 business days

Orders received by 1:30PM EST usually ship on the same day. If you require faster delivery, we offer 2nd Day Air (please make sure order is in by 1:30PM EST), and if you’re really in a hurry, choose the guaranteed overnight option. You can pick your preferred option and calculate associated costs on the checkout page.

I got shirt credit instead of a shirt when making an exchange. How long does that last for?

Shirt credit is good for six months unless otherwise noted. If you’d like an extension, we’d be more than happy to extend the window for you, but after six months we can no longer issue a refund instead of the credit.

My promotional code isn’t working! What’s up with that?

That stinks! There are a couple of reasons this could be happening:

  • You’re attempting to use multiple promotions at a time (our shopping platform only allows for one per order);
  • Your order doesn’t qualify for the promotion (a lot of our promotions are only applicable to orders that contain shirts);
  • The promotion may be expired.

If you feel like your order does qualify but the promotion still isn’t going through, please reach out to us at  sales.markandcompany@gmail.com and our Customer Service team will get to the bottom of it for you!

I’m an international customer, but I need to exchange / return my shirts. What’s the protocol for that?

Since all international shipping is paid by the customer, returns work a bit differently. Just ship the shirts back to the below address; once our warehouse confirms receipt of your shirts, we can put you down for a refund, and you should see a credit post to your account within 24-48 hours.

Right Choice Fulfillment
466 Bridgeport Ave
Shelton, CT 06484 USA
 

If you purchased your shirts using a discount code and you’d like to get a new set of shirts, or if you only partially returned your order and want to get the same amount of shirts in exchange, reach out to us at sales.markandcompany@gmail.com and we’ll be happy to help you out!

I purchased my shirts more than 30 days ago; can I send them back?

Actually, yes! In this case, though, we do have to charge a processing fee of LBP‌23,684 per shirt for all late returns.

 My shirt is damaged! What should I do?

Oh no! Please send a photo of the affected area to sales.markandcompany@gmail.com and a Customer Service person will get right back to you.

I haven’t received my package yet / tracking shows my package was delivered, but it isn’t there. What should I do?

Oh no! Looks like our shipping fairies (read: USPS and DHL) might have made a mistake. Contact us at  sales.markandcompany@gmail.com and our Customer Service team will look into this for you and, if necessary, take the next steps to getting you your Shirts.

I need help finding my fit.

That’s half the fun of shopping online, amirite!? Reach out to  sales.markandcompany@gmail.com with your height and weight, and a Customer Service person will help you find the right Mark & Company size for you. The size, fit, and brand of your favorite dress shirt also helps a lot.

I need some style advice. Who can I talk to?

You’ve come to the right website! Any one of our Customer Service people have been trained to help you. Feel free to email us at  sales.markandcompany@gmail.com and we’ll recommend you some elegant shirts to match your wardrobe.

Can I get a free shirt to try on?

That would be pretty awesome! But we aren’t able to send out a free shirt, 

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